Monthly Archives: May 2012

CareerPro Global: Using an ISO:9001 Certified Company to Write Your Resume = Professionalism and Results

As part of our ongoing commitment to quality, CareerPro Global (CPG) sends a satisfaction questionnaire to every client upon completion of his or project.  We recently received a questionnaire response so wonderful we wanted to share it. At CPG, quality writing, professionalism, and a commitment to customer satisfaction are our hallmarks. Give us a call and let us make you this happy too.

“At first I was a little skeptical, never having used a resume writing service like this before and from reading quite a few caveats about similar services. But after more research, CPG was the only company with a base in the U.S. that was also ISO:9001 Certified with impressive credentials and awards.

“I submitted my request for consultation via the online form late at night and the next morning Chris Sheppard had responded with a follow-up phone call. Mr. Sheppard was extremely professional, courteous, polite, and most importantly, attentive to my questions and career intentions. I immediately felt comfortable speaking with him. He is a fabulous coach and guided me through understanding the government hiring process.

“Mr. Sheppard introduced me to Joseph L. Tatner, who would be come my expert resume writer specializing in my field, Information Technology (I.T.). Working under a tight deadline in order to meet a couple of job postings before their closing dates, Mr. Tatner worked diligently over the weekend and evenings to transform my programming experience into a noteworthy I.T. Specialist career! Mr. Tatner took the time to consult me via phone to really understand my background and the types of positions I wanted to target.

“The final outcome called for minimal edits and was a professionally drafted, government-formatted resume that fit perfectly into the USAJobs Resume Builder Program! I was absolutely impressed with the choice of wording, the structure, and how he was able to formulate certain skills and competencies from the basic descriptions I provided. With new resume in hand, I immediately began posting to jobs I had saved, and within a week’s time, I have received my first ‘Eligible’ status from a posting where my resume is being reviewed by a hiring manager!

“Even if you think you are a fantastic writer, resume writing is a whole different world…and government resume writing is in a league all its own. I wouldn’t trust any other company besides CareerPro Global to guide you and prep your career for government employment!

“Thank you, Mr. Sheppard and Mr. Tatner, for your professionalism, diligence, and guidance through what can seem a confusing process. I will definitely recommend your service to others.

“All the best, M. H.”

Why Hire a Professional Resume Writer?

by Barbara Adams, President and CEO of CareerPro Global, Inc.

Military personnel can offer a great deal of experience and dedication to the private sector employers. You undoubtedly realize as a highly-respected person serving in the military, “you have worn many hats,” and yet the summation of your capabilities and talents is often inadequately regarded if it is described using military jargon. Most civilian employers do not understand military protocol, and quite frankly, they are not required to because they are not interviewing you for a position in the ranks of uniformed service. Professional resume writers are experienced in organizing, assimilating and interpreting your military career and marketing you effectively. Accomplished and experienced military to civilian resume writers can strategize your qualifications and experience and demilitarize your career, projecting your experiences into a highly effective resume presentation.

Even well-qualified, dedicated, and capable candidates such as yourself has to plan strategies and care enough about the first impression you make with a potential civilian employer to show the hiring authorities your “best side.” It’s a known fact if your resume is going to get the attention it deserves, “make your first impression your best impression.”

Sometimes hiring professionals may not completely understand military acronyms or even the basic hierarchy of the military. Recognized as “Home of the Military Transition Writing Experts,” our highly trained and skilled team has been writing military to civilian transition resumes since 1986, from Desert Shield/Storm to Operation Iraqi Freedom, and all the brave missions in between. We have a deep sense of pride and honor to be able to offer you, who have served our country so selflessly, the very best in writing talent, available to encapsulate your military years for civilian review.

In today’s military, you have traveled across many miles and continents, handled personnel issues, logistics, training; managed materiel, equipment and inventory just to name a few, and many have fought bravely in life-threatening war. How do you explain this to a civilian? How could they ever imagine some of the assignments you have participated in and successfully accomplished? They cannot. But experienced and trustworthy professional resume writers have the ability to interpret and integrate your military background into a comprehensive, easily understood resume. We can transcribe your experiences, accomplishments, challenges, actions and results into the smoothly-reading qualifications and skills employers can relate to – and are looking for.

The first step for the transitioning applicant is to understand his or her talents, skills, and abilities and how those attributes relate to business and industry. Military personnel develop traits beneficial to private enterprises because they are held to the highest standards of performance and operations. Recruiting professionals statistically have agreed military personnel make excellent leaders, once given a specific task: they are decisive, resourceful, disciplined and devoted team players; performing exceptionally well under pressure.

Why do recruiters or hiring managers ever overlook well-qualified military applicants? First, they may not be able to establish (or understand) matched skills from the military resume, perhaps because the language and “buzz words” do not equate to their customary civilian terminology. If the recruiter is forced to decipher too much technical information or military jargon, he or she may be unable to see the value of the candidate.

As a former member of the military, no matter the length of time served, you have much to offer and are the most loyal, well-trained, disciplined, and goal-oriented individuals any employer could hope to recruit. One of the most important decisions you can make to aid in your transition from the military is to hire an expert who can market and emphasize your value expertly in this competitive employment economy we face today.

Our team of Certified Professional and Federal Resume Writers and Career Coaches is here to help launch your civilian career in the most professional manner possible.

Barbara Adams is the President and CEO of CareerPro Global, Inc. (CPG). She has been on the leading edge of SES application development for decades. Committed to providing world-class service, she has also built an SES writing team that has assisted more than 2,500 clients develop their application materials. Ms. Adams has been featured on TV and radio and as a presenter at numerous career conferences. CPG recently sent a team to instruct senior officials at Warner Robins Air Force Base, Georgia, in best practices for developing their SES application materials. She is the co-author of the new book, Roadmap to the Senior Executive Service: How to Find SES Jobs, Determine Your Qualifications, and Develop Your SES Application.

How You Will Be Evaluated and Placed for Federal Jobs

Category Rating Fact Sheet

The Presidential Memorandum – Improving the Federal Recruitment and Hiring Process issued on May 11, 2010, requires agencies to use the category rating approach (as authorized by section 3319 of title 5, United States Code) to assess and select job applicants for positions filled through competitive examining. Agencies would evaluate candidates and place them into two or more pre-determined quality categories. For additional guidance on using category rating, please refer to Chapter 5 of the Delegated Examining Operations Handbook on OPM’s website at http://www.opm.gov/deu.

 

Q. What is the purpose of category rating?
A. The purpose of category rating is to increase the number of qualified applicants an agency has to choose from for selection while preserving veterans’ preference rights. The category rating approach gives agencies the flexibility to assess and select from among applicants in the highest quality category without regard to the “rule of three.”

Q. Are agencies required to use category rating for all competitive examinations or can they continue to use the traditional “rule of three?”
A. Yes. The Presidential Memorandum directs agencies to use the category rating approach in place of the “rule of three” approach.

Q. What does an agency need to have in place before implementing category rating?
A. An agency is required to have a category rating policy in place that describes how applicants will be evaluated and placed in two or more quality categories.

Q. How are quality categories defined?
A. Quality categories are defined through job analysis. The categories should be written to reflect the requirements to perform the job successfully and to distinguish differences in the quality of candidates’ job-related competencies or knowledge, skills, and abilities (KSAs). Each category has eligible candidates who have demonstrated through an assessment(s) similar levels of proficiency on the critical job-related competencies/KSAs. Some factors to consider when developing categories may include:

  • Breadth and scope of competencies/KSAs;
  • Increased levels of difficulty or complexity of competencies/KSAs;
  • Successful performance on the job; and
  • Level of the job.

The highest quality category definition should not be written in broad terms solely to increase the number of eligible candidates who may be considered for selection. Instead, the highest quality category definition should be written to identify the best qualified individuals for the position.

Example: Agency uses two quality categories: Highly Qualified and Qualified. In filling a Human Resources Specialist, GS-201-14, policy position, the agency might define the Highly Qualified category as experience in a senior level HR position writing regulations or agency policy or providing guidance to an agency on staffing, downsizing, realignment, classification, or compensation. The Qualified category might include senior level HR operations experience in staffing, downsizing, realignments, classification, or compensation.

More information on how to define quality categories, including examples, is located in the Delegated Examining Operations Handbook in Chapter 5, Section B, Rating Procedures (Category Rating) on OPM’s web site at http://www.opm.gov/deu.

Q. May agencies use category rating to fill any job that uses an assessment(s) that generates a numerical score?
A. Yes. Agencies may use test scores as part of the job-related criteria used to place candidates into categories, as long as the test assesses job-related KSAs/competencies. When establishing a category definition with numerical scores, agencies must be consistent with the technical standards in the Uniform Guidelines on Employee Selection Procedures (see 29 CFR Part 1607) with respect to the development of any applicant assessment procedure and comply with the laws, regulations, and policies of merit selection (see 5 U.S.C. § 2301 and 5 U.S.C. § 2302).

Q. How are candidates selected under category rating?
A. Agencies make selections from within the highest quality category regardless of the number of candidates (i.e., the rule of three does not apply). However, preference eligibles receive absolute preference within each category. If a preference eligible is in the category, an agency may not select a non-preference eligible unless the agency requests to pass over the preference eligible in accordance with 5 U.S.C. § 3318, and the request is approved.

If there are fewer than three candidates in the highest quality category, agencies may combine the highest category with the next lower category and make selections from the merged category. The newly merged category would then constitute the highest quality category. Preference eligibles must be listed ahead of non-preference eligibles in the newly merged category. Once again, as long as a preference eligible remains in the merged category, an agency may not select a non-preference eligible unless the agency receives approval to pass over the preference eligible in accordance with 5 U.S.C. § 3318.

Q. When does veterans’ preference apply?
A. Veterans’ preference applies after the candidates are assessed.

Q.  How are preference eligibles given preference in selection under category rating?
A. Preference eligibles who meet the qualification requirements are assessed and placed in the appropriate quality categories. Preference eligibles receive veterans’ preference by being listed ahead of non-preference eligibles within the same quality category in which they are placed.

Preference points, i.e., 5 or 10 points, are added to the preference eligibles’ rating. An agency may not select a non-preference eligible if there is a preference eligible in the same category unless the agency receives approval to pass over the preference eligible in accordance with 5 U.S.C. § 3318.

Q.How do preference eligibles who have a compensable service-connected disability receive preference in selection?

A.Preference eligibles who meet the qualification requirements for the position and who have a compensable service-connected disability of at least 10 percent must be listed in the highest quality category (except in the case of scientific or professional positions at the GS-9 level or higher). As noted above, an agency may not select a non-preference eligible over a preference eligible in the same category unless the agency receives approval to pass over the preference eligible in accordance with 5 U.S.C. § 3318.

Q. Are the procedures used to pass over a preference eligible under category rating the same as those used in traditional numeric rating, ranking, and selection?
A.Yes. The procedures used to pass over a preference eligible under category rating are the same as those used in the traditional “rule of three” process. In the traditional and category rating processes, an agency may not select a non-preference eligible over a higher ranked preference eligible or a preference eligible within the same category, respectively, unless the agency receives approval to pass over the preference eligible in accordance with 5 U.S.C. § 3318.

Q. May an agency apply the “three consideration” rule under category rating?
A. No. The “three consideration” rule that is prescribed in 5 CFR 332.405 does not apply in category rating.

Q. Does the hiring manager have to interview all the candidates within the category?
A. OPM does not require the hiring manager to interview everyone within a category. All candidates within a category are considered equally qualified. The hiring manager may interview one or more applicants. Managers should refer to their agency-specific policy on this issue because it may vary by agency.

Q. Can an applicant appeal his or her rating under category rating?
A. Yes. Applicants will have the same right of appeal (reconsideration) on an examination rating as they do now. The agency must explain to the applicant why the applicant was placed in a particular category (see 5 CFR 300.104(b)). Each agency is required to have an appeal/reconsideration procedure in place.

Q. Are agencies required to evaluate their category rating process?
A. Yes. Agencies who have not already implemented their category rating policy must submit a report to Congress in each of the 3 years following the implementation of their policy.

Q. What are agencies required to send to Congress?
A. Under 5 U.S.C. 3319(d), agencies must include the following information:

  1. the number of employees hired under category rating;
  2. the impact category rating has had on the hiring of veterans and minorities, including those who are American Indian or Alaska Natives, Asian, Black or African American, and native Hawaiian or other Pacific Islanders; and
  3. the way in which managers were trained in the administration of category rating.

Q. Who in Congress is sent the report?
A. The reports are sent to the Speaker of the House and President of the Senate.

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